Halmyre Thinking: Customer Experience
Growth through Customer Personas
The Ontario Society of Professional Engineers serves the rich diversity of Ontario's engineering community. Personas unified OSPE around the voice of its members.
How to Use Customer Experience Insights to Satisfy Association Members
Want to enhance member satisfaction in your association by better understanding their needs? Learn how to use Customer Experience Insights.
Let the members tell us how to grow: Using research strategically
Let the members tell us how to grow: Using research strategically. How a pharmacy association used strategic research to understand the full range of pharmacy professionals’ needs and wants.
Using Customer Experience Analytics to Create Happy Members
Explore how customer experience analytics can elevate association membership satisfaction. Harness key metrics for loyalty, engagement, and growth.